Cookie and Privacy Policy
Last Updated: 08-10-2011
Experience is committed to protecting your privacy. This privacy statement explains data collection and use practices of the experiencethedifference website (the "Site"). By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.
Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about Experience products and services, entering a contest, ordering e-mail newsletters, signing up for an event, or when purchasing, downloading and/or registering Experience products. The personal information we collect may include your name, title, e-mail, phone, work or home address, and credit card information. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyse trends and administer the site. Some of our sites collect information about your hardware and software in order to provide a requested service.
Use of your Personal Information
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorised. In support of these uses, Experience may use personal information to provide you with more effective customer service, to improve the Site and any related products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customising the Site to your particular preference or interests. In order to offer you a more consistent experience in your interactions with Experience, information collected by the Site may be combined with information collected by other Experience services.
We may use your personal information to provide you with important information about the product or service that you are using, including updates and notifications. Additionally, with your permission, we may send you information about other Experience products and services.
When you sign up for a newsletter or agree to receive promotional e-mail, Experience may use customised links or similar technologies to track e-mail links that you click. We may associate that information with your personal information in order to provide you more focused e-mail communications or purchase information. Each e-mail communication includes an unsubscribe link allowing you to stop delivery of that type of communication.
Experience occasionally hires other companies to provide limited services on our behalf, such as website hosting, packaging, mailing, answering customer questions about products and services, and sending information about our products, special offers, and other services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
Experience may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Experience or the Site; (b) protect and defend the rights or property of Experience; or (c) act in urgent circumstances to protect the personal safety of Experience employees or agents, users of Experience products or services, or members of the public.
Personal information collected on the Site may be stored and processed in the United Kingdom or any other country in which Experience or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country.
Control of your Personal Information
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Experience and its controlled subsidiaries and affiliates without your permission.
Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to Experience in the context of other, separately operated, Experience products or services.
Experience may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by Experience, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.
Security of your Personal Information
Experience is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Protection of Children's Personal Information
Experience is a general audience site and does not knowingly collect any personal information from children.
Use of Cookies
Cookies are small text files stored on your computer when you visit websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and where you are in the order process, and collect general information on how our website is used, which we use to help us improve it.
To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.
Below is a full list of the cookies used by Experience, along with a description of what they are used for, and whether they are ‘first’ or ‘third’ party.
| PHPSESSID | The PHPSESSID cookie enables services required in order to enable you to move around the website and use its features, such as accessing secure areas of the Site. Without this cookie, services such as shopping baskets etc. cannot be provided. This is a first party cookie. |
|---|---|
| Language | The language cookie sets the default language for the website. This is a first party cookie. |
| Currency | Measure The currency cookie sets the default currency for the website. This is a first party cookie. |
| _Utma | The _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie. |
| _Utmb | The _utmb cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie. |
| _Utmc | The _utmc cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie. |
| _Utmv | The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record Custom variables for segmentation. This is a third party cookie. |
Enforcement of this Privacy Statement
If you have questions regarding this statement, you should contact experiencecustomersupport@gmail.com
Changes to this Statement
We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our website or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
